Frequently Asked Questions
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 21 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
All our products are subject to quality control.
Our warranty provides a one year guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us right away of noticing any defects.
It does not cover improper use, or other issues that are not attributable to a manufacturer defects.
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
We’re here to help with orders, returns, warranties, and general questions.
Customer Support
For order questions, returns, exchanges, or warranty inquiries:
Email: info@dghandwear.com
We aim to respond within 1–2 business days (excluding weekends & holidays).
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Returns & Exchanges
To start a return or exchange, please use our self-service portal:
For full details, review our return policy here:
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Warranty Claims
If you’re experiencing an issue with your gloves or mitts, please contact us via email with:
• Photos clearly showing the issue
• Proof of purchase (order number or receipt)
Our team will review and follow up with next steps.
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Order & Shipping Questions
If you have questions about shipping status, delays, or delivery issues, please include your order number in your message so we can assist you more quickly.
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If you need anything at all, don’t hesitate to reach out—we’re happy to help.